Privacy Policy

Updated 17 Oct 2026

Privacy Policy – Umerkote Ride Care

Website: https://umerkoteridecare.in/

Last Updated: 17 October 2026

1. Introduction

Umerkote Ride Care (“we,” “our,” or “us”) respects the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our Bike Roadside Assistance (RSA) services and mobile application.

By using our services, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Name and mobile number.
• Email address, if provided.
• Bike model and vehicle registration number.
• Service location, address, and PIN code.
• Booking and service history.
• Payment transaction details and refund records.
• Information submitted through customer support.
• Technical information, such as device and application data, where applicable.

We collect information that is reasonably necessary to provide and manage our services.

3. How We Use Your Information

We may use your information to:

• Create and manage customer accounts.
• Provide Bike Roadside Assistance services.
• Verify service availability within eligible PIN code zones and the applicable 30 km service limit.
• Process bookings and payments.
• Contact customers regarding service requests and updates.
• Handle complaints, cancellations, and refunds.
• Prevent fraud and maintain service security.
• Comply with applicable legal obligations.

4. Location Information

Location information may be used to identify the customer's breakdown location and determine whether roadside assistance is available.

Customers may control location permissions through their device settings. Disabling location access may affect certain service features.

5. Payment Information

Payments may be processed through third-party payment service providers. We may receive transaction references, payment status, and other necessary payment-related information.

We do not intentionally collect or store complete card details or payment passwords unless a specific authorised payment process requires it.

6. Sharing of Information

We do not sell customers' personal information.

We may share necessary information with:

• Authorised roadside assistance providers.
• Payment gateways and payment service providers.
• Technology and customer support service providers.
• Government authorities or law enforcement agencies where legally required.

Information is shared only as reasonably necessary for the relevant purpose or as required by law.

7. Data Security

We take reasonable security measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Cookies and Third-Party Services

Our website may use cookies or similar technologies to improve functionality and understand website usage.

Our website or application may contain links to third-party services. Their privacy practices are governed by their respective privacy policies.

9. Data Retention

We retain personal information only for as long as necessary to provide services, maintain business and payment records, resolve disputes, prevent fraud, or comply with applicable laws.

Where information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

10. Account Deletion

Users can request deletion of their Umerkote Ride Care account and associated personal information.

To request account deletion, visit our Contact Us page:

Account Deletion / Contact Us:

https://umerkoteridecare.in/online/page?slug=contact-us

Please provide your registered mobile number or email address so that we can verify your account.

After verification, we will process the request within the applicable legal timeframe.

Account deletion may result in the loss of access to your account, booking history, and other associated services. Certain information may be retained where required by law or necessary for legitimate legal obligations.

If our application supports account creation, users can also use the account deletion option provided within the app, where available.

11. Children's Privacy

Our services are intended for users who are legally capable of entering into the relevant service agreement. We do not knowingly collect personal information from children in violation of applicable law.

12. Your Privacy Rights

Subject to applicable law, users may request access to, correction of, or deletion of their personal information and may raise concerns regarding the processing of their data.

Requests can be submitted through our Contact Us page.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

Any revised version will be published on this page along with an updated revision date. We encourage users to review this policy periodically.

14. Contact Us

For questions, privacy complaints, or account deletion requests, please contact Umerkote Ride Care using the official contact details provided on our website.

Website: https://umerkoteridecare.in/

Contact Us:

https://umerkoteridecare.in/online/page?slug=contact-us

Umerkote Ride Care – Bike Roadside Assistance Services.