Frequently Asked Questions

Updated 15 Oct 2026

Which vehicles can buy a plan?

Our current plans cover eligible motorcycles and scooters only. Four-wheelers cannot be covered under these two-wheeler memberships.

How do I sign in?

Use your registered mobile number and verify the OTP. Your name is required when creating an account, not each time you sign in.

How do I request assistance?

Open Help, select your covered vehicle and problem, choose your pickup location, confirm when the breakdown started and submit. Keep your phone available while our team reviews the request.

Does buying a plan guarantee help for an existing breakdown?

No. Tell us if the breakdown started before purchase. Waiting periods and eligibility checks may apply; contact support to discuss an immediate problem before purchasing.

Can I book by phone?

Yes. Call the support number displayed on this website. The team can locate your policy and create a request after confirming your identity and pickup details.

When will the driver arrive?

The team can share updates after arranging assistance. Arrival time depends on driver availability, distance, traffic and access. A submitted request does not mean a driver has already accepted it.

Can I track the driver?

After acceptance, open your assistance request for driver details. Live location appears when the driver is sharing GPS and connectivity is available.

Where is my certificate?

Open My policies in your account. Certificates are available for applicable policies; a cancelled policy cannot generate a new valid certificate.

What is the refund window?

You may request cancellation and a refund within five calendar days of purchase. See Cancellation & Refund Policy for how to submit the request. Cancelling coverage and processing a refund are separate steps.

What if notifications or location do not work?

Check app permissions and connectivity. You can select a pickup point on the map, open Help to check progress, or call support. Do not rely solely on a push notification for an urgent update.