Complaints & Grievances

Updated 15 Oct 2026

Tell us what went wrong

Contact support through your customer account or the phone or email shown below. Describe what happened, the outcome you are seeking, and any relevant policy, request or payment reference. Include a reachable contact number; never include an OTP or banking password.

Keep a record

Retain your message, screenshots and transaction references. Ask the team for a complaint reference and acknowledgement so that follow-up can be linked to the same issue.

Escalation

If the first response does not resolve your concern, ask support to escalate it to the person responsible for customer grievances. Explain which part of the response remains unresolved. For urgent safety issues, contact the appropriate emergency service rather than waiting for a complaint response.

Payments and personal information

Refund requests should identify the relevant payment and purchase date. Privacy requests should describe the information or account concerned. We may need to verify your identity before sharing account details or changing records.

Your rights

Using this process does not prevent you from seeking remedies available through the appropriate consumer or other statutory authorities. Your applicable legal rights remain unaffected.