Cancellation & Refund Policy

Updated 17 Oct 2026

Refund and Cancellation Policy

Umerkote Ride Care

Website: https://umerkoteridecare.in/

1. Cancellation by Customer

Customers may request cancellation of an eligible Bike Roadside Assistance (RSA) booking or plan, subject to the selected plan terms and applicable law.

2. Online Cancellation and Refund Requests

Customers must call the official mobile number published on our website to request a cancellation or refund. They should provide their registered mobile number, booking reference, payment receipt or transaction ID, and reason for the request.

3. Offline Cancellation and Refund Requests

Customers may also visit our authorised office to submit a cancellation or refund request along with their booking and payment details.

4. Full Refund Within 7 Days

If a booking or plan qualifies for a refund, the customer will receive a 100% refund of the approved refundable amount within 7 days after the refund request is approved.

5. Service Not Provided

If Umerkote Ride Care cannot provide a confirmed and paid service, the customer may request a full refund for the affected service.

6. Cancellation Before Service

If the service has not been used and the booking qualifies for cancellation, the customer may request a full refund, subject to verification and applicable law.

7. Cancellation After Service

If roadside assistance has already been provided, a full refund is not automatic. Any refund eligibility will be assessed according to the selected plan and applicable law.

8. Refund Processing

Approved refunds will be initiated within 7 days. Online payments will normally be refunded through the original payment method where supported. Bank or payment-provider processing may affect when the money appears in the customer's account.

9. Cancellation by Umerkote Ride Care

If we cancel a confirmed and paid service and cannot provide an appropriate alternative, the customer may request a full refund for the affected service.

10. Service Coverage

Bike RSA services are available only in eligible PIN code zones and within the applicable 30 km service limit. Customers should confirm coverage before purchasing a plan.

11. Refund Confirmation

Customers should retain their booking reference, payment receipt, and cancellation or refund confirmation until the matter is resolved.

12. Contact Us

For cancellation or refund assistance, contact Umerkote Ride Care using the official contact details published on our website.

Nothing in this policy limits any mandatory consumer rights under applicable Indian law.